Thursday, November 28, 2019

The Importance of Communication and Teamwork Among the Flight and Cabi Essay Example For Students

The Importance of Communication and Teamwork Among the Flight and Cabi Essay n Crew The Importance of Communication and Teamwork Among the Flight and Cabi Essayn Crew TABLE OF CONTENTS ABSTRACT 4 INTRODUCTION 5 Background 5 Purpose/Audience 5 Sources 5 Limitaions 5 Scope 5 COLLECTED DATA 5 Importance of Communication Among the Crew 5 Main Cause of Aircraft Accidents 6 Duties of the Crew Members 7 Expectations of the Crew 7 The Crew is a Team 8 Intimidatin in the Cockpit 8 Cabin Crew is a part of the Team 9 Trusting the Crews Judgment 9 Crew Resource Management (CRM) 9 Outline of CRM Training 10 LOFT Training 10 Organizing Resources and Priorities 11 CONCLUSION 11 Summary of Findings 11 Interpretation of Findings 11 REFERENCES 13 We will write a custom essay on The Importance of Communication and Teamwork Among the Flight and Cabi specifically for you for only $16.38 $13.9/page Order now ABSTRACT The majority of aircraft accidents are caused by human error, and an accident or incident is linked together by a chain of errors. Most of these accidents could have been avoided by the crew if they would have been communicating to each other better. Some common errors that occur among the crew are poor task delegation, assertiveness, and distractions. Crew training in communication and teamwork will increase the crews performance level. Programs like Crew Resource Management (CRM) have been developed to try to help the crews work together and reduce the human factor in accidents. CRM includes training in leadership/followership, assertiveness, management, communication, teamwork, decision making, and task delegation. Through programs like CRM crews learn to work together as a team, and when they are working together it is less likely therell be an accident. INTORDUCTION Background The cause for most aircraft accidents (65%) are by crew error (FAA News, 1996). When the Crews performance level is low due to poor teamwork and communication this is when accidents happen. How can crew error be reduced? Even though human error cant be reduced completely through constant training and effort by the crew performance will increase and accidents will be reduced. Purpose/Audience This report is intended for a general audience and will show how important it is for the flight and cabin crew to work together and communicate as a team. This report will also examine the CRM program. Sources Sources have been obtained for this report from the Internet and from the Waldo Library, Western Michigan University, Kalamazoo, Michigan. Scope Teamwork and communication are a critical factor in the crews operation of aircraft. Accidents can be prevented when these two factors are considered. COLLECTED DATA Importance of Communication amoung the Crew People communicate to each other every day. From a kids talking to their parents about their report card, to doctors working in an operating room. In order for us to understand one another we must be clear in what we say. For instance, if a doctor tells a nurse to pull a certain plug on a machine, hed better be clear on what he says or the nurse might end up harming a patient. Likewise, the cabin and flight crew must work together. In a typical cockpit the flight crew is very busy, and they need to be well organized to handle the many tasks they perform. They need to communicate properly and clearly for safe operations, if they dont their actions could result in a tragedy. Main Cause of Aircraft Accidents Mechanical problems and technical malfunctions do contribute to aircraft accidents, but human error is the main cause, accounting for 65% of the accidents (FAA News, 1996). See the pie chart in figure 1. This figure is quit high, and if it were possible to reduce human error the accident rate would drop significantly. Accidents that occur because of human error are not a direct result of just one error but of a chain of errors. The human error chain results when one bad decision leads to another which leads to the accident. The question is, how can we reduce human error in the cockpit? Studies have shown that most incidents could have been prevented if communication and leadership skills were improved. .u8cf9d977f59ba28a434674c613bba834 , .u8cf9d977f59ba28a434674c613bba834 .postImageUrl , .u8cf9d977f59ba28a434674c613bba834 .centered-text-area { min-height: 80px; position: relative; } .u8cf9d977f59ba28a434674c613bba834 , .u8cf9d977f59ba28a434674c613bba834:hover , .u8cf9d977f59ba28a434674c613bba834:visited , .u8cf9d977f59ba28a434674c613bba834:active { border:0!important; } .u8cf9d977f59ba28a434674c613bba834 .clearfix:after { content: ""; display: table; clear: both; } .u8cf9d977f59ba28a434674c613bba834 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u8cf9d977f59ba28a434674c613bba834:active , .u8cf9d977f59ba28a434674c613bba834:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u8cf9d977f59ba28a434674c613bba834 .centered-text-area { width: 100%; position: relative ; } .u8cf9d977f59ba28a434674c613bba834 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u8cf9d977f59ba28a434674c613bba834 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u8cf9d977f59ba28a434674c613bba834 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(; position: absolute; right: 0; top: 0; } .u8cf9d977f59ba28a434674c613bba834:hover .ctaButton { background-color: #34495E!important; } .u8cf9d977f59ba28a434674c613bba834 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u8cf9d977f59ba28a434674c613bba834 .u8cf9d977f59ba28a434674c613bba834-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u8cf9d977f59ba28a434674c613bba834:after { content: ""; display: block; clear: both; } READ: Oedipus's Crime EssayDuties of Crew Members In order to have a clear understanding of whos involved in the crew, these positions with their duties will be discussed. There are usually 2-3 flight crew members and 1-3 flight attendants aboard an airliner. In the flight deck are the Captain, Co-pilot and flight engineer. When there are only two flight crew members theres no flight engineer. (this is to reduce costs). The Captain is the Pilot in Command (PIC). He/she has the final authority of all decisions and all responsibility rest on his/her shoulders. The Co-pilot assists the Captain in his/her duties, .

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